I started an Event Planning business back in 2011, and then a Photobooth company in early 2017, but had been a web developer and IT Manager for many years before that.
The first website I built for our company had a basic booking form for people to choose a date, choose some options, and pay their booking deposit online. However, the amount of administration work required to run an Event or Photobooth company in my spare time, alongside my full time job, often meant I spent my late evenings replying to customers, chasing payments, organising people to work with me, let alone running the events every weekend.
We signed up to a well known booking system built for DJs that handled online availability checking, staff assignment and management, online part payments, automated emails and a clear and simple booking list that meant detail was never missed. Without this system, we would have been completely lost, looked unprofessional and probably out of business!
Of course, we met many wonderful event industry suppliers, many of which are Celebrants, and naturally you get to know them and talk about how you run your businesses. I was astounded that there wasn’t a similar offering for Celebrants out in the market place that could do everything our booking system did.
…. and Celebrants require even more, such as filling out a LOT of forms, and making certificates look neat and professional, which is something standard event booking software just doesn’t do.
8 years on, I now have the Celebrant Planner booking system. This is the most advanced software I have ever built, and really does take care of everything you need from a Celebrant Booking System. The main features are:
- Online booking – Customers choose an available date, choose a package, add extras and add-ons, enter event details, venue details and their own details, leave a personal message then choose to pay deposit or in full, then check out.
- Automated notifications – After booking, a customer gets an email, and the admin also get an email. After payment, the customer gets a receipt, and their payment is logged on the booking.
- Customers can also pay you via other methods such as credit card over the phone, and you can log these payments on their booking. This does wonders for your customer service, as any member of your company will see all of the customers history by looking up their event date, booking ID, or last name.
The biggest, most amazing part of having this booking system in our lives, is that the customers have never been happier. While the emails are generally all automated, you can theme your emails yourself and set your default text responses. We opt for plain text emails in almost every occurrence to make it feel like we are responding to every customer personally.
With the launch planned for 1 July 2019, I cannot wait to share it with you!